Terms and Conditions

1. Must be an Indonesian citizen (WNI) and have an e-KTP and Tax Identification Number (NPWP) (customers who do not have an NPWP must check the box “I do not have an NPWP”).
2. Must have opened a MY MiND – Main Account.
3. The MiND Debit Card facility will be terminated if the account is closed.
4. The Personal Identification Number (PIN) of the MiND Debit Card is the responsibility of the cardholder and must not be disclosed to anyone. The MiND Debit Card PIN should be changed regularly.

Additional Information

1. If the MiND Debit Card is damaged or lost, the customer can request a new MiND Debit Card through the MiND by Bank Mestika application.
2. In the event of the customer’s death, the closure of the MiND Debit Card by the heir must comply with the applicable laws and regulations.
3. Clear, accurate, correct, easily accessible, and non-misleading information regarding products and/or services, including applicable fees, benefits, and risks, is available on MiND by Bank Mestika website or by contacting MestikaCall 14083.

Risks

1. Transaction failures may occur due to network or terminal disruptions.
2. Any unauthorized use of the MiND Debit Card, MiND Debit Card PIN, and CVV code resulting in transactions shall be the responsibility of the Account Holder. Bank Mestika shall be released from any and all claims for compensation arising from losses suffered by the Account Holder or any other party in relation to such transactions. Any negligence and disclosure of the PIN number that allows it to be used by another person with malicious intent against the Account Holder’s account shall be entirely the responsibility of the Account Holder.
3. The Digital Banking account will be frozen if the Account Holder does not activate the MiND Debit Card within 360 (three hundred and sixty) calendar days from the date the Account Holder opens the account.

Download Overview of Product and Service (Personalized) of MiND Debit Card